At Shagun Luxe, all articles are thoroughly quality-checked before dispatch and sourced directly from manufacturers to ensure the highest standards.
Eligible for Returns & Replacements
Returns or replacements are only accepted under the following circumstances:
Manufacturing defect
Transit damage (Must be reported within 24 hours of delivery)
Incorrect item received
Non-Returnable Items & Conditions
Returns/replacements are not applicable for:
Change of mind
Minor color or design variations (inherent to handcrafted artisanal items)
Customized or bulk orders
Items used or damaged post-delivery
Mandatory Claim Requirements
To initiate a valid claim, the following are strictly required:
Clear, uncut, and unedited unboxing video (from opening the courier package to revealing the item).
Product must be completely unused and returned in its original packaging.
All approvals are subject to internal team verification.
Resolution Process
Upon successful verification of your claim, the resolution will be provided in the following order:
Replacement of the damaged/defective product.
Store Credit (if preferred).
Refund (applicable only if a replacement is unavailable).
Thank you for choosing Shagun Luxe — refined gifting with transparency & trust.